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The UK's people first Care Catalogue

Designed for care service providers, unpaid carers and families

Care Finder Assist Privacy Policy (v1.0)

Hello, and welcome to The Care Catalogue, a trading name of Care Finder Assist Ltd. We are an online platform connecting the care community with the products and services they need.

We’ve written this policy in "Plain English" to be as clear as possible. It explains what information we collect, why we need it, and how we keep it safe while you use our catalogue.

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1. Key Information at a Glance

This policy explains how Care Finder Assist Ltd (your "Data Controller") handles your personal data when you use The Care Catalogue. Our main reason for processing your information is to manage our directory of services, process listing fees, and help users find relevant products. We process data based on Performance of a Contract (when you list with us) or Legitimate Interests (when you browse). We will never sell your data. You have full rights to access or delete your data at any time. For any questions, contact us at DPO@carefinderassist.com.

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2. Who We Are

(The "Data Controller") We are Care Finder Assist Ltd, trading as The Care Catalogue. We are a company registered in England and Wales.

  • Company Number: 16561214

  • Registered Office: Hardwick House, 2 Agricultural Hall Plain, Norwich, Norfolk, NR1 3FS

  • ICO Registration: ZC025632

  • Data Contact: DPO@carefinderassist.com

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3. What Information We Collect

We collect the minimum information necessary to run a useful and safe catalogue.

For Listers (Businesses/Service Providers):

  • Business Identity: Trading name, business address, and contact details.

  • Listing Content: Descriptions of services, pricing, images, and qualifications.

  • Financial Data: Payment details for monthly or annual subscriptions (processed securely via our payment partners).

For Users (Browsers/Enquirers):

  • Contact Details: If you contact a provider through our site or sign up for updates, we collect your name and email address.

  • Usage Data: Information on how you use the site (e.g., search terms used to find products).

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4. How We Collect Your Information

We collect information when you:

  • Register a business account and create a listing.

  • Pay for a subscription.

  • Sign up for our newsletter or contact us via our website.

  • Report a concern or lodge a complaint about a listing.

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5. Our Legal Basis for Using Your Information

  • To Provide Our Service (The Contract): If you are a Lister, we process your data to fulfil our agreement to host your listing.

  • Legitimate Interests: To maintain the quality of the catalogue. This includes reviewing complaints and removing listings that do not meet our standards to protect our users.

  • To Comply with the Law: Retaining financial records for tax and accounting purposes.

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6. Who We Share Your Information With

  • The Public: By choosing to list on The Care Catalogue, Listers acknowledge that their business contact information and service descriptions are intended for public viewing.

  • Service Providers: We use trusted third parties to host our website and process payments. They only have access to the data they need to perform their specific task.

  • Authorities: We will only share data with legal or regulatory bodies if required to do so by law.

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7. How We Keep Your Information Safe

We take security seriously. Even though we are a public catalogue, your private account and payment data are protected:

  • Encryption: We use SSL/TLS encryption for all data sent to and from our website.

  • Payment Security: We do not store full credit card details on our servers; these are handled by PCI-compliant payment processors.

  • Access Controls: Access to the "back end" of our catalogue is strictly limited to authorised staff.

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8. How Long We Keep Your Information

  • Lister Data: We retain business and financial records for 7 years after a subscription ends for tax, insurance, and legal purposes.

  • Enquiry Data: General enquiries from the public are typically deleted after 2 years unless ongoing correspondence is required.

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9. Your Rights You have the right to:

  • Access: See what data we hold.

  • Correction: Fix inaccuracies in your listing or profile.

  • Erasure: Request that your data be deleted (this will result in the removal of your listing).

  • Withdraw Consent: Unsubscribe from marketing at any time.

To exercise these rights, email DPO@carefinderassist.com.

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10. Our Use of Cookies

We use cookies to make the catalogue searchable and easy to use. This includes "essential" cookies for logging into your account and "analytics" cookies to see which categories are most popular. You can manage your cookie preferences through your browser settings.

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11. Complaints

If you are unhappy with how we handle your data, please contact us at DPO@carefinderassist.com. You also have the right to complain to the Information Commissioner's Office (ICO).

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The Care Catalogue Privacy Policy v1.0 | 23 January 2026

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