The UK's people first Care Catalogue

This statement applies to content published on The Care Catalogue website.

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1. Our Commitment

The Care Catalogue, a trading name of Care Finder Assist Ltd, is committed to ensuring digital accessibility for all users. Whether you are a care seeker looking for a stairlift, an activity coordinator searching for a musician, or a carer looking for training, we want our platform to be easy for everyone to use and understand.

We are continually improving the user experience for everyone and applying the relevant accessibility standards to our marketplace.

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2. Conformance Status

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines, published by the World Wide Web Consortium (W3C), define how to make web content more accessible for people with disabilities, including those with visual, auditory, physical, speech, cognitive, and neurological disabilities.

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3. How We Improve Accessibility

We are actively working to make our catalogue and its services accessible. This includes:

• Language: Using clear and simple "Plain English" so that service listings and our own guides are easy to understand.

• Images: Ensuring that all meaningful images on the site (including icons for different categories) provide descriptive alternative text (alt-text).

• Navigation: Designing the catalogue so it can be searched and navigated effectively using only a keyboard.

• Structure: Using logical headings and layouts to make the marketplace intuitive to follow.

• Readability: Using clear fonts, high contrasts, and allowing users to zoom in and resize text without the site breaking.

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4. Continuous Improvement

A marketplace is a living environment. We will:

• Regularly review our platform to identify and fix accessibility barriers.

• Provide guidance to our Listers on how to make their service descriptions more accessible.

• Train our staff on accessibility best practices for digital platforms.

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5. Feedback and Contact

Your feedback is vital to keeping the Catalogue open to everyone. If you have any trouble using our website, or if you have suggestions on how we can improve the accessibility of a specific feature, please let us know.

• Email: support@carefinderassist.com

• Phone: 0330 043 8832

• Post: The Care Catalogue, Hardwick House, 2 Agricultural Hall Plain, Norwich, NR1 3FS

We will take your feedback seriously and do our best to assist you.

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6. Statement Review

This statement will be reviewed and updated regularly as we continue to improve the accessibility of our platform.

 

The Care Catalogue Accessibility Statement v1.0 | 23 January 2026